Derrick Golf and Winter Club

Receptionist
Edmonton, Alberta, Canada

Description

Department: Recreation

Reports to: Reception Supervisor


The Derrick Golf and Winter Club was established in 1959 and is Edmonton's finest family club with a variety of athletic facilities, aquatics, badminton, 18-hole championship golf course, and a variety of Food and Beverage facilities. With a diverse membership of over 5000 people, the Derrick is a home away from home for its members that offer a safe and comfortable environment for the whole family.

 

Mission: We are family-oriented golf, recreation, and social private club, dedicated to providing quality facilities and service to our members.

 

Vision: To be the most sought-after private club providing the most desired blend of exceptional facilities and services in a comfortable atmosphere.

 

Job Summary 


Reporting to the Reception Supervisor, the Receptionist is responsible for greeting, welcoming, and delivering exceptional customer service to members. The role includes answering calls and addressing questions and providing a welcoming environment.

 Duties and responsibilities


  • Answering incoming calls, directly calls accordingly.
  • Providing excellent member service in person/over the phone, answering questions regarding the club
  • Maintaining/updating multiple spreadsheets
  • Mailings, fillings, billings
  • Managing office inventory and placing orders.
  • Booking on GameTime
  • Assisting members with password changes on GameTime and the member’s site.
  • General office duties, laminating, coping
  • Creating office signage for all department
  • Putting together new membership & potential membership packages
  • Making name tags, desk plates, and ID/Access cards for all club employees
  • Making necessary changes to member access
  • Maintaining the locker system lists, responsible for cleaning out, lock/cylinder changes, removal of personal items.
  • Monitoring and managing lost & found.
  • Change phone messaging (holidays, closers etc.)
  • Changing extensions, voicemails, greetings for new/terminated employees.
  • Commitment to a high level of member service
  • Creating multifunctional TV signage board on Canva, transferring to USB
  • Other duties as required.

Skills and Knowledge


  • Knowledge of Microsoft Office Suite.
  • Ability to time manage/multitask.
  • Knowledge of Telus Business connect
  • Knowledge of Pitney Bows mailing system, Xerox, and other office equipment.
  • Knowledge of basic security camera operations
  • Knowledge of Canva, use of USB and TV operations
  • Knowledge of filling system
  • Jonas software and GameTime is an asset.

Must be able to work evenings and weekends

Compensation

$15.00 - $17.00

Know someone who would be a perfect fit? Let them know!